Frequently Asked Questions

Find answers about delivery, payments, returns and choosing your lighting. Need a hand? Email support@britishlightinghub.co.uk.

Where do you deliver?

We deliver throughout the United Kingdom.

How much does delivery cost, and how long does it take?

Standard UK delivery is free. See our shipping policy for details.

How do I track my order?

We email your tracking information once your order has been dispatched. Tracking may take a little time to become active. If your order is overdue, contact us with your order number.

Which payment methods can I use?

Available payment methods are displayed at checkout before you pay. These include supported credit and debit cards; other options depend on availability.

Can I return an item?

You can request a return within 14 days of receiving your order. Return the item in its original condition with all supplied parts and accessories. Where reasonably possible, use the original packaging to protect it.

Please contact us before sending anything back so we can provide the correct return instructions. Read the return and refund policy for the full conditions. Your statutory rights are unaffected.

What if my item is damaged, faulty or incorrect?

Email us with your order number, a description of the issue and clear photos of the product and packaging. We will help arrange an appropriate solution. Where the issue is our responsibility, you will not have to bear reasonable return costs resulting from our error.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help, although we may not be able to change an order that has already been processed or dispatched. Your statutory cancellation and return rights are unaffected.

How do I check whether a lamp is right for my home?

Check the product's dimensions, voltage, fitting or plug type, light source and installation requirements before ordering. If a detail is missing or unclear, email us with the product link so we can check it for you.

Is a bulb included?

This varies by product. Check the individual product description and specifications for the bulb fitting and whether a light source is included.

How can I contact you?

Email support@britishlightinghub.co.uk or use our contact form. Our published support hours are Monday to Friday, 8:00 am–7:00 pm. We are closed at weekends and aim to reply within one working day.