You have the right to cancel your order within 14 days and an additional 14 days to return the products. We will refund the full amount, minus the return shipping costs, if the product is received in good condition.

Yes, you bear the shipping costs for the return. We recommend sending the return with tracking, as we cannot accept responsibility for lost returns. Please consult our RETURNS POLICY on the website for more information regarding possible return shipping costs.

After we have received your return, we will process the refund within 7 days. You will receive a confirmation when the processing is complete.

Our processing time is 2-3 working days. Orders are processed from Monday to Friday, excluding major holidays.

Shipping times vary, but are typically 10 to 14 business days after the order has been processed. You will receive a tracking number by email as soon as your order has been shipped.

Currently, we only offer shipping within the Netherlands and Belgium. This ensures that we can maintain our delivery times and customer service standards.

As soon as your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our Track Your Order page.

If your order does not arrive as expected, it may take 1-2 extra working days for updates. If the problems persist, please contact us at support@britishlightinghub.nl and we will do our best to determine the status of your order and assist you further.

We accept payments via iDEAL, Bancontact, Visa, Mastercard, American Express, Apple Pay, Google Pay, UnionPay, Shop Pay, and Maestro. The available options are displayed during the purchase process. Please refer to our payment policy for more information.

Yes, you will receive an invoice by email when your order is completed.

In most cases, we do not charge extra fees for payments. All costs are clearly stated at checkout.

Don't want to pay for your purchase all at once? With iDEAL in3, you can pay for your purchase in 3 installments within 60 days, at no extra cost. This applies to purchases from €50 up to a maximum of €5,000. Before your payment is processed, we perform a quick check of your details. Should your payment request not be approved for any reason, please feel free to contact us or choose another payment method. For more details about iDEAL in3, visit our website. How it works: Select iDEAL in3 at checkout: Select iDEAL in3 as the payment method, after which a quick verification of your details takes place. First payment & shipping: Make the first payment, one-third of the total amount, via iDEAL and your order will be shipped immediately. Subsequent terms: You pay the second installment within 30 days, and the third installment within 60 days. We will send you timely reminders so that you do not miss any payments.