Terms of service
OVERVIEW
Welcome to British Lighting Hub ! The terms "we", "us", and "our" refer to British Lighting Hub operating this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). British Lighting Hub is powered by Shopify so that we can provide the Services to you.
The following terms and conditions, including all policies mentioned herein (the "Service Terms" or "Terms"), describe your rights and responsibilities when using the Services. Read
Read these Terms of Service carefully. They contain important information about your legal rights and cover topics such as disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
ARTICLE 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use our Services and make purchases from our online store.
To use our Services, including browsing our website or purchasing products, we may ask you to provide certain information, such as your email address and billing, payment, and shipping details. You are responsible for ensuring that the information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality and security of your account information and for any activity carried out through your account. You may not transfer, sell, assign, or provide access to your account to another person without our permission.
ARTICLE 2 - OUR PRODUCTS
We strive to describe and display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device, screen settings, lighting conditions, and other display characteristics.
Product images are intended to provide an accurate representation of our products. Minor variations in colour, finish, dimensions, or appearance may occur where applicable. Nothing in these Terms affects your statutory rights as a consumer if a product is faulty, damaged, or not as described.
We may update product descriptions, specifications, prices, or availability when necessary. We also reserve the right to discontinue products or limit the quantities available for purchase, subject to applicable law.
ARTICLE 3 - ORDERS
When you place an order with British Lighting Hub, you are making an offer to purchase the selected products. After placing your order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, for example if a product is unavailable, payment cannot be processed, pricing or product information contains an obvious error, or we reasonably suspect fraudulent or unauthorised activity. If we cancel an order after payment has been received, you will receive a refund for the amount paid.
Please check your order details carefully before completing your purchase. If you wish to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request. Your statutory cancellation and return rights as a consumer remain unaffected.
If there is an issue with your order, we will contact you using the contact details provided during checkout.
ARTICLE 4 - PRICES AND BILLING
Prices, discounts, and promotions may change from time to time. The price applicable to your order is the price displayed on our website at the time you place your order and confirmed during checkout.
All applicable costs charged by British Lighting Hub will be clearly displayed during checkout before you complete your purchase. Where shipping charges apply, these will also be shown before payment. We aim to provide clear and transparent pricing so that you can review the total amount payable before placing your order.
From time to time, we may offer discounts, promotional codes, or other special offers. These promotions may be subject to additional terms and conditions. Where specific promotional terms apply, those terms will take precedence in relation to that promotion.
You agree to provide current, complete, and accurate purchase, payment, billing, and contact information when placing an order. You are responsible for ensuring that the information provided is correct so that we can process your payment, fulfil your order, and contact you where necessary.
You confirm that you are authorised to use the payment method selected during checkout and that the payment information you provide is accurate. All payments are subject to authorisation by the relevant payment provider.
SECTION 5 - SHIPPING AND DELIVERY
SECTION 5 – SHIPPING AND DELIVERY
We aim to process and deliver all orders within the estimated timeframes stated on our website. Our current estimated delivery time is 10–13 days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, customs procedures, severe weather, or other unforeseen events. If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
British Lighting Hub remains responsible for your order until it has been delivered to you or to a person designated by you to receive it, in accordance with applicable consumer law.
Please ensure that the delivery information provided during checkout is complete and accurate. If you experience any issues with the delivery of your order, please contact our customer service team at support@britishlightinghub.co.uk.
ARTICLE 6 - INTELLECTUAL PROPERTY
ARTICLE 6 – INTELLECTUAL PROPERTY
All content available through British Lighting Hub, including but not limited to text, images, graphics, logos, trademarks, product information, reviews, videos, audio, website design, and other materials, is owned by or licensed to British Lighting Hub or the respective rights holder and is protected by applicable intellectual property laws.
The content of our website is provided for your personal and non-commercial use only. You may not reproduce, copy, distribute, modify, republish, display, sell, license, or commercially exploit any content from our website without prior written permission from British Lighting Hub or the relevant rights holder.
Nothing in these Terms grants you ownership of, or any licence or other rights to, the intellectual property of British Lighting Hub, Shopify, or any third party, except where expressly stated.
The British Lighting Hub name, logo, branding, and other identifying elements may not be used without our prior written permission. Shopify and other third-party names, logos, trademarks, and branding displayed through our Services remain the property of their respective owners.
All rights not expressly granted under these Terms are reserved.
SECTION 7 - OPTIONAL TOOLS
Our website may provide access to tools, features, or services offered by third parties. These third-party services may be subject to their own terms, conditions, and privacy policies.
British Lighting Hub does not control third-party tools or services and cannot guarantee their availability or performance. Your use of such tools is subject to the applicable terms of the relevant third-party provider.
We may introduce new features, tools, or services to our website in the future. Unless otherwise stated, these will also form part of our Services and will be subject to these Terms of Service.
Nothing in this section affects any statutory rights you may have under applicable consumer law.
ARTICLE 8 - THIRD-PARTY LINKS
Our website may contain links to websites, services, or content provided by third parties. These links are provided for your convenience and do not necessarily mean that British Lighting Hub endorses or controls the third-party website or its content.
We are not responsible for the content, availability, security, or practices of third-party websites that are outside our control. When you visit a third-party website, we recommend reviewing its applicable terms, conditions, and privacy policy before providing personal information or making a purchase.
Any purchases or transactions made directly with a third party are subject to the terms and policies of that third party. Questions or concerns relating to such transactions should be directed to the relevant third-party provider.
Nothing in this section excludes or limits any liability that cannot legally be excluded or limited, or affects your statutory rights under applicable consumer law.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
British Lighting Hub uses Shopify as the e-commerce platform that enables us to operate our online store and provide our Services.
When you purchase a product from British Lighting Hub, your purchase agreement is with British Lighting Hub and not with Shopify. British Lighting Hub is responsible for processing and fulfilling your order, providing customer service, and handling returns, refunds, and other matters relating to your purchase.
Shopify provides the technology and infrastructure used to operate our online store but is not the seller of the products offered by British Lighting Hub.
Nothing in this section affects your statutory rights as a consumer or limits any rights or remedies available to you under applicable law.
SECTION 10 - PRIVACY POLICY
We take the protection of your personal information seriously. Any personal information we collect, use, or process through our Services is handled in accordance with our Privacy Policy.
Our online store is powered by Shopify. Shopify may process certain personal information as necessary to provide and operate the e-commerce services used by British Lighting Hub. We may also share personal information with trusted third-party service providers where necessary to process payments, fulfil and deliver orders, provide customer service, or operate our website.
Some service providers may process personal information in countries outside your country of residence. Where applicable, appropriate safeguards are used in accordance with relevant data protection laws.
For more information about how we collect, use, store, and protect your personal information, please review our Privacy Policy:
https://britishlightinghub.co.uk/policies/privacy-policy
SECTION 11 - FEEDBACK
If you submit reviews, feedback, suggestions, images, or other content to British Lighting Hub, you confirm that you have the right to provide this content and that it does not infringe the rights of any third party.
By submitting such content, you grant British Lighting Hub permission to use, reproduce, display, and share it for purposes related to operating, improving, and promoting our Services.
Feedback and reviews must not contain unlawful, misleading, defamatory, offensive, or harmful content, infringe intellectual property or privacy rights, or contain malicious software. You may not impersonate another person or intentionally misrepresent the origin of submitted content.
We reserve the right to moderate or remove content where reasonably necessary, including where it violates these Terms or applicable law.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We make reasonable efforts to ensure that information on our website, including product descriptions, prices, promotions, availability, and delivery information, is accurate and up to date.
Occasionally, information may contain an error or omission. Where this occurs, we may correct or update the information. If an error materially affects an order you have already placed, we will contact you and, where appropriate, provide you with the option to confirm the corrected order or receive a refund.
Nothing in this section affects your statutory consumer rights.
ARTICLE 13 - PROHIBITED USE
You may use our Services only for lawful purposes.
You must not use our website or Services to engage in unlawful, fraudulent, abusive, misleading, or harmful activities; infringe the intellectual property, privacy, or other rights of another person; distribute spam or malicious software; attempt to gain unauthorised access to our systems; interfere with the security or operation of our website; collect personal information without appropriate authority; or impersonate another person or organisation.
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms or applicable laws have been violated.
ARTICLE 14 - TERMINATION
We may restrict, suspend, or terminate access to our Services where reasonably necessary, including where these Terms have been materially violated, fraudulent or unlawful activity is suspected, or the security or operation of our Services is threatened.
Any obligations or rights that by their nature should continue after termination will remain in effect.
Termination of access to our Services does not affect any statutory rights relating to orders already placed or products already purchased.
ARTICLE 15 - EXCLUSION OF WARRANTIES
We make reasonable efforts to ensure that our website and Services are accurate, secure, and available. However, we cannot guarantee that our website will always operate without interruption or technical errors.
Products purchased from British Lighting Hub are subject to the statutory rights and protections available to consumers under applicable law.
Nothing in these Terms excludes, restricts, or limits any statutory guarantee, warranty, right, or remedy that cannot lawfully be excluded or limited.
ARTICLE 16 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
To the extent permitted by applicable law, British Lighting Hub will not be responsible for losses that were not reasonably foreseeable when the agreement between us was formed or for losses resulting from circumstances outside our reasonable control.
Nothing in this Article affects your statutory rights as a consumer.
ARTICLE 17 – RESPONSIBLE USE
You are responsible for using our website and Services in accordance with these Terms and applicable law.
You may be responsible for losses reasonably incurred by British Lighting Hub as a direct result of your fraudulent, unlawful, or intentionally harmful use of our Services, to the extent permitted by applicable law.
Nothing in this Article limits any rights or protections available to you under mandatory consumer law.
ARTICLE 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or, where necessary, removed from these Terms.
The remaining provisions will continue to remain valid and enforceable.
ARTICLE 19 - WAIVER; ENTIRE AGREEMENT
If we do not immediately exercise or enforce a right available to us under these Terms, this does not mean that we waive that right.
These Terms, together with the policies referred to on our website, constitute the agreement between you and British Lighting Hub regarding your use of our Services and purchases made through our online store.
Nothing in these Terms limits or excludes any statutory rights that cannot legally be limited or excluded.
ARTICLE 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where applicable law gives you the right to do so.
British Lighting Hub may transfer its rights or obligations under these Terms where legally permitted, provided that doing so does not reduce your statutory rights as a consumer.
ARTICLE 21 - APPLICABLE LAW
These Terms of Service and any agreements relating to our Services shall be governed by the laws of the Netherlands.
If you are a consumer residing in the United Kingdom or another jurisdiction where mandatory consumer protection laws apply, you will continue to benefit from any mandatory rights and protections available to you under the laws of your country of residence.
Any disputes shall be submitted to the competent courts in the Netherlands, unless applicable mandatory consumer law provides otherwise.
ARTICLE 22 - HEADINGS
The headings used in these Terms are included for convenience and readability only and do not affect the interpretation of these Terms.
ARTICLE 23 - CHANGES TO THE TERMS OF SERVICE
The most recent version of these Terms of Service will be available on our website.
We may update these Terms from time to time, for example to reflect changes to our Services, business practices, or applicable legal requirements.
Where required by applicable law, we will provide appropriate notice of material changes. Changes will not affect rights or obligations relating to orders placed before the changes took effect unless required or permitted by law.
