Shipping policy
Shipping Policy
At British Lighting Hub, we aim to make your delivery experience as simple and transparent as possible.
Where do we deliver?
We currently deliver throughout the United Kingdom.
Delivery Time
Our estimated delivery time is 10–13 business days from the moment your order is placed.
Please note that business days exclude weekends and public holidays. During particularly busy periods, delivery may occasionally take slightly longer.
Shipping Costs
We offer FREE standard shipping throughout the United Kingdom.
There are no additional standard delivery charges added at checkout.
Order Processing
Once your order has been placed, it will be prepared for shipment. You will receive an order confirmation by email.
When your order has been dispatched, you will receive your tracking information.
Tracking Your Order
Once tracking information becomes available, we will send it to the email address provided with your order.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
Delayed Orders
Although we aim to deliver every order within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact our customer service team and we will be happy to assist you.
Incorrect Delivery Information
Please ensure that your delivery address is entered correctly when placing your order.
If you notice an error in your delivery details, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.
Questions About Your Delivery?
If you have any questions about your order or delivery, please contact us through our Contact Us page or via our customer service email address.
We aim to respond within one working day.
Tracking : We offer tracking so you can follow the adventures of your order until it arrives.
Happy shopping and keep smiling!
