Return & Refund Policy

At British Lighting Hub, we want you to be happy with your purchase. If you change your mind or are not satisfied with your order, you can request a return in accordance with the policy below.

14-Day Return Period

You have 14 days from the day you receive your order to request a return.

To be eligible for a return, the item must be returned in its original condition, with all supplied parts and accessories included. Where reasonably possible, please use the original packaging to protect the item during return shipping.

How to Start a Return

To request a return, please contact us at:

support@britishlightinghub.co.uk

Please include your order number and the reason for your return.

Once your return request has been reviewed, our customer service team will provide you with the appropriate return instructions.

Please do not send items back without first contacting us.

Return Shipping Costs

If you are returning an item because you have changed your mind, the cost of return shipping is normally the responsibility of the customer.

If your item arrives damaged, defective or incorrect, please contact us before returning it. Where the issue is our responsibility, we will provide an appropriate solution and you will not be required to bear reasonable return costs resulting from our error.

We recommend using a tracked shipping service when returning an item.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective or you have received the wrong product, contact us as soon as possible at:

support@britishlightinghub.co.uk

Please include your order number, a description of the issue and clear photographs of the product and packaging.

Our customer service team will review the issue and help arrange an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

Exchanges

If you would like a different product, colour or variant, the quickest option is to return the original item and place a new order once your return has been accepted.

Exceptions

Certain items may not be eligible for return where an exception applies under applicable consumer law, including personalised or custom-made products.

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or otherwise does not conform to your legal rights.

Need Help?

If you have any questions about a return, refund or damaged order, please contact our customer service team:

Email: support@britishlightinghub.co.uk

Customer service hours:
Monday to Friday: 8:00 am – 7:00 pm
Saturday and Sunday: Closed

We aim to respond within one working day.