Refund policy
Thank you for choosing British Lighting Hub. At British Lighting Hub, we pride ourselves on our meticulous attention to detail and dedication to craftsmanship. We are proud to provide high-quality products and services to our valued customers. Should you be dissatisfied with your purchase for any reason, we offer a simple refund and return policy to ensure your peace of mind.
14-day return policy:
We gladly accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging. Please include the original order confirmation or packing slip when returning an item.
Start a return:
Contact : Before returning items, please contact our returns team via support@britishlightinghub.co.uk to start the return process.
Return Authorization : Once your return request has been approved, you will receive a Return Authorization Number (RA) and instructions on how to return the product.
Pack the item : Pack the item securely in the original packaging, including all supplied accessories.
State the RA number : Clearly write the provided RA number on the outside of the packaging.
Returns : Customers are responsible for the costs of the return shipment, unless the return is due to a defect or an error on our part. We recommend using a traceable shipping method for returns.
Refund process :
As soon as your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7 business days.
Non-refundable items :
-
Opened or used products
- Gift
Damaged or defective items :
If you receive a damaged or defective item, please contact us immediately via support@britishlightinghub.co.uk and provide details and photos of the problem. We will resolve the issue as soon as possible.
Exchange :
The fastest way to ensure you get what you want is to return the item. As soon as the return is accepted, you can make a separate purchase for the new item.
